Buy your ticket

If the order status is "to ship" the address can be modified. Otherwise, if it's marked as shipped you can't change the address. In any case both the status are not related to the shipping. Wait for the GLS tracking e-mail.

No rush! Text us through our support center here.

Don't worry, If you didn't yet received sms or e-mail with the tracking number, your order hasn't been shipped. We ship Mon-Fri, with a constant daily number. When the parcel is scanned from the courier you receive a confirmation e-mail containing the tracking number.

Contact our support team through this form. Remember to specify your full address (Street, Number, City, ZIP and Province/State). To schedule a new delivery it will be necessary to send us a phone number and a valid mail address.

Follow the tracking on GLS' website, using the shipping number. Insert the code without VM. If the order is marked as delivered, and you didn't receive it, you can open a ticket here. We'll take care of the issue.

Tickets are shipped by purchase date. We don't group your orders. If you made more than one purchase, the other tickets are going to be delivered soon.

You can ask your purchase receipt through ciaotickets' customer service (assistenza@ciaotickets.com).

The name can be changed on the website of our ticketing company. Visit ciaotickets.com/cambio-nominativo-e-rivendita

Those who bought tickets from abroad will collect wristbands at the box office placed at the festival's gate with the purchase receipt and a valid ID.

Tickets bought after May 23rd will be collected at the box office placed at the festival's gate with the purchase receipt and a valid ID.

Wristbands will be shipped in May. You'll receive an email with tracking code at the mail you've completed your purchase with. Tickets will be shipped only in Italy, for those who bought before May 23rd.