Frequent questions

The name can be changed on the website of our ticketing company. Visit ciaotickets.com/cambio-nominativo-e-rivendita

You can ask your purchase receipt through ciaotickets' customer service (assistenza@ciaotickets.com).

Tickets are shipped by purchase date. We don't group your orders. If you made more than one purchase, the other tickets are going to be delivered soon.

Contact our support team through this form. Remember to specify your full address (Street, Number, City, ZIP and Province/State). To schedule a new delivery it will be necessary to send us a phone number and a valid mail address.

Follow the tracking on GLS' website, using the shipping number. Insert the code without VM. If the order is marked as delivered, and you didn't receive it, you can open a ticket here. We'll take care of the issue.

Those who bought tickets from abroad will collect wristbands at the box office placed at the festival's gate with the purchase receipt and a valid ID.

Tickets bought after May 23rd will be collected at the box office placed at the festival's gate with the purchase receipt and a valid ID.

If the order status is "to ship" the address can be modified. Otherwise, if it's marked as shipped you can't change the address. In any case both the status are not related to the shipping. Wait for the GLS tracking e-mail.

Don't worry, If you didn't yet received sms or e-mail with the tracking number, your order hasn't been shipped. We ship Mon-Fri, with a constant daily number. When the parcel is scanned from the courier you receive a confirmation e-mail containing the tracking number.

No rush! Text us through our support center here.

Wristbands will be shipped in May. You'll receive an email with tracking code at the mail you've completed your purchase with. Tickets will be shipped only in Italy, for those who bought before May 23rd.

You can top up with card online and at the festival, with cash at the festival only.

Yes, all internal payments are subject to the cashless system.

Top up has no additional cost. Top up before the festival to access some special promo.

Create an account before the festival and set up an automatic top up in order to avoid lines at the festival. With an account you'll be able to access refund for the next edition! You'll receive it as free token for the next year's festival.

Wristband activation is mandatory to access the festival. You need to do it, visiting this page. You'll need the transaction code and the confirmation email you have received from ciaotickets

Refund will be availble only for amounts over 10€.

Rember that if you top up without an account you won't be able to access refunds.

Yes, the car pass isn't linked to the plate. The QR code is sufficient to gain access to the parking.

The shuttle service from/to Lecco is active from 14:00 to 20:00 and from 00:00 to 02:00. The service, based on times, is on with no stops.

Of course! P1 is the nearest parking to Nameless Park. P2 is a bit farther, but it's not necessary to pick another vehicle: the distance is around 600 meters.

You can buy the pass directly from here.

Shuttles departs from Lecco, Via Badoni, and arrives at festival without intermediate stops

Showers and Toilets are shared for campers and to their exclusive use, inside the campsite area.

In the camping shared area there will be present phone charging point! Otherwise you can rent a powerbank.

Campsite's parking is near the area.

Check-in is available from June 2nd at 10:00. Included in the accommodation price there are breakfast and shuttle service.

The camping is 600m far from the venue, it will be reachable on foot.

Departures times from the hotel can be consulted directly in the accommodations.

You can send your cv specifying in your subject the job you are textin us for. Send an e-mail to application@namelessfestival.it. Our team will analyze your application and you'll be contacted directly by us.